Job Description

LHH is partnering with an organization in Hyattsville, MD, to hire several part-time Customer Service Specialists for a temporary opportunity. We’re looking for friendly, detail-oriented individuals with at least 1 year of customer service experience (preferred). In this role, you’ll play a vital part in the team—assisting customers, responding to inquiries, and providing top-notch service to ensure a smooth and positive experience.

Position Details:

• Location: Onsite in Hyattsville, MD
• Schedule: Part-time, 12:30 PM – 4:30 PM, 5 days a week (includes weekends; shifts may vary based on availability)
• Pay Rate: $20-$21 per hour

If you thrive in a customer-facing role and enjoy making a difference through exceptional service, we’d love to hear from you!

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information regarding services, availability, pricing, and policies.
• Resolve customer issues efficiently while maintaining a positive demeanor.
• Document customer interactions and transactions clearly in the system.
• Collaborate with team members and other departments as needed.
• Adhere to company policies and protocols to ensure service quality.

Qualifications:

• High school diploma or equivalent; some college or relevant coursework preferred.
• 1+ years of customer service in call center experience required
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Comfortable working with computers and relevant software tools.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

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