Customer Success Technical Specialist (Mainframe-z/OS) Join to apply for the Customer Success Technical Specialist (Mainframe-z/OS) role at IBM . Introduction A Customer Success (CS) Technical Specialist at IBM helps clients realize the value of IBM products and promotes adoption of IBM's Z Transaction Processing software portfolio. Ideal candidates are interested in careers in Z Application Development, Z Data Engineering, or Z IT Operations Management within customer success technical sales. We seek professionals who combine technical expertise with strong interpersonal skills to build solutions collaboratively with customers, partners, and colleagues. Excellent onboarding and ongoing development support your career growth. Our fast-paced, team-oriented sales environment fosters collaboration with leaders and colleagues to support pilots that encourage client investment in IBM's offerings. Your Role and Responsibilities As a CS Technical Specialist, you will work directly with clients to accelerate deployment of strategic offerings, providing deep technical expertise for successful implementation. You will collaborate with IBM account teams to ensure client engagement and validate that key performance metrics are met post-implementation. Skills Execute technical activities to ensure clients implement, adopt, and derive value from IBM technologies. Typical activities include: Driving adoption of additional IBM products, features, and upgrades. Guiding end users on product utilization. Installing and provisioning environments for client use cases. Finalizing and validating architecture, use cases, and sponsors to ensure functional solutions. Build credibility as a trusted advisor through technical expertise and a consultative approach, guiding enterprise clients to realize full value from their IBM investments. Requirements for Success Confidence in engaging new customers and delivering excellent experiences. Continuous learning mindset for new technologies. Motivation for technical achievement and client satisfaction. Curiosity and growth orientation. Education Bachelor's Degree in Computer Science, Data Science, Engineering, Information Systems, or related fields. Technical and Professional Experience Strong communication skills and intellectual curiosity. Ability to influence and organize effectively. Proven track record in technical sales, change management, or related areas. Experience with three or more of the following: Operating system administration (Linux, Windows, z/OS) Network and LDAP administration IBM Z platform solutions, CICS, Db2, IMS Programming (COBOL, PL/I, Java) Testing methodologies and tools Data modeling and integration tools Security tools, compliance, risk management Log analysis and anomaly detection SQL and database management Data analysis and machine learning Monitoring, logging, and automation scripting Preferred experience includes working with: OpenTelemetry, scripting languages (REXX, JCL, YAML, Ansible) Mainframe monitoring tools (RMF, SMF) Security controls (RACF, TSO) AI, LLMs, RAG models, conversational AI Data integration, messaging protocols, z/OS assets Additional Details Seniority Level: Mid-Senior Employment Type: Full-time Job Function: Other Industries: IT Services and Consulting #J-18808-Ljbffr IBM
...Manager in Luxury Marine Hospitality A prestigious client in the ultra-luxury travel sector is seeking a senior leader with strong yacht or cruise experience to join their growing team. This high-impact role requires a professional who understands the operational...
...excel, lead, and succeed. Currently, we are hiring for an Entry Level Sales Representative to join the team. This person will help... ...relationships, and play a key part in our teams success. No prior sales experience? No problem! We provide comprehensive training and mentorship...
...Job Description Earn up to $75,000 as a stay-at-home mom or as a second job. Sign up today and earn $1,200 bonus What qualities make you a great Surrogate? Aged 20.5-39.5 Have given birth before Experienced no complications during your own pregnancy Healthy...
...Amentum is seeking a Lab Equipment Manager to join our team providing laboratory support at the Naval Surface Warfare Center, Dahlgren... ...Equipment Manager Responsibilities include: Verifying incoming materials or equipment against receiving documents; Documenting and reporting...
Sr. DevOps Engineer Cognizant Digital Practice helps clients reinvent products, experiences, and business models to build new value, differentiation, and drive revenue in the digital economy. We take an experience-centered approach that uses human insights to take ideas...