Job Description

Job Description

Clinical Care Coordinator/Driver (Hybrid) – Home Visiting Medical Practice

Position Type: Full-time (Hybrid) : Remote + Driving in Philadelphia Suburbs

Location: Remote (Philadelphia area-based, office in King of Prussia, PA. Driving in all of Bucks, Montgomery, Chester, Delaware counties in Pennsylvania and Northeast Philly)

Reports To: Lead Care Coordinator

We are a growing, mission-driven mobile medical practice that provides in-home care to underserved and homebound patients. We are seeking a personable, organized, and motivated Clinical Care Coordinator/Driver to support our mobile physician team. This is a hybrid position ideal for someone with a background in care coordination, medical office administration, or similar healthcare support roles.

You will be an integral part of a collaborative team, responsible for both patient-facing tasks and behind-the-scenes coordination to ensure smooth daily operations and high-quality patient care, particularly related to Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services, and also functions 3-4 days/week as Driver for lead physician.

• Care Coordination & Patient Support:

• Serve as a liaison between patients, physicians, caregivers, and community resources.

• Coordinate care for patients enrolled in CCM and RPM programs, ensuring adherence to care plans and follow-up needs.

• Ensure patients receive necessary care, services, and equipment, including referrals to home health, DME suppliers, and pharmacies.

• Conduct routine outreach to patients for care plan review and health status updates.

• Administrative Support:

• Act as the “remote front desk” — answer and manage incoming calls and messages promptly and professionally.

• Schedule and confirm patient visits for the home-visiting medical team.

• Collect and verify insurance information and coordinate pre-authorizations as needed.

• Manage and route incoming faxes and documentation.

• Respond to insurance inquiries and follow up on coverage-related issues.

• Assist physicians with administrative tasks, including documentation requests, communication, and supply ordering.

• General Office Duties:

• Maintain accurate electronic records in EMR and care management platforms.

• Order and track medical supplies for the mobile physician team.

• Coordinate with external partners (home health agencies, pharmacies, DME vendors).

• Uphold HIPAA and patient confidentiality standards at all times.

• Driving: 
• Function as team driver (utilizing company car) to help facilitate house calls in all 4 PA Philly suburban counties (Bucks, Montco, Chester, Delaware, NE Philly)

• Gain familiarity with directions in area 

• Driving safely and defensively

• While the physician conducts a housecall, perform above duties from a parked car using a Hot Spot connection and laptop, or other nearby private space.

• Other duties as assigned

• Live in the Philadelphia metro area within commuting distance from King of Prussia, PA

• Standard Pennsylvania Driver’s License in good standing and a clean driving record

• Minimum of 1 year of experience in care coordination , medical office administration , or a similar healthcare support role.

• Demonstrated experience with front desk responsibilities in a healthcare setting.

• Proficiency in handling insurance information , patient scheduling, and medical record systems (EMR/EHR).

• Familiarity with Chronic Care Management (CCM) and/or Remote Patient Monitoring (RPM) documentation and workflows, or willingness to learn.

• HIPAA Certification or willingness to complete training upon hire.

• Strong communication and organizational skills; ability to multitask in a fast-paced hybrid setting.

• Comfortable working independently and collaborating with a remote clinical team.

• Reliable internet connection and a quiet work environment.

• Customer service experience in a healthcare or service-oriented setting.

• Experience working with mobile or home-visiting medical teams.

• Prior experience with driving for work (delivery, Uber/Lyft experience or similar)

• Prior experience with care coordination/EMR software/Google Docs/Google Sheets

• Fast growing company , with opportunities for growth.
• Hybrid (work-from-home and driving position from King Of Prussia office) with regular virtual team check-ins.

Please submit your resume and a brief cover letter detailing your experience in healthcare coordination and your interest in this role to:

michael.obrien@homevisitmedical.com

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