AFSPA is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, sexual orientation, national origin, age, veteran status, disability, or any other protected class.
All new hires will be required to comply with Association policy pertaining to COVID-19 Vaccination. COVID-19 vaccination is not required but strongly recommended. Failure to adhere to policy guidelines will result in disciplinary action up to and including termination
*A Resume is required for consideration. Application submissions without a resume included will be automatically disqualified from consideration.*
Compensation for this position is in the $42k range to $ 47k range depending on qualifications and experience. This position is eligible for a $500 Signing Bonus after 90 days of successful completion.
Hybrid work schedule until otherwise notified. Hybrid work schedules are based on business needs and may require you to have to work in the office up to 4 days per week.
Summary : Handle incoming calls and correspondence from customers in a call center environment. Provide accurate detailed responses to customer inquiries and move issues to a successful resolution based on the benefits outlined in the Health Plan's Brochure.
Duties & responsibilities include, but are not limited to the following:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The HBO II position is an inbound call center position, and it entails a 90-day FULLY IN-OFFICE TRAINING that includes tests throughout the training period. You are required to have a minimum of 85% or above passing score on all tests. There are 3 phases of training:
Education/Experience : High School Diploma or equivalent and a minimum of 3 years of customer service experience in an office environment required; Attention to detail and problem-solving skills.
Work Location: The following are work locations that AFSPA utilizes: New Carrollton, Maryland Office; Washington, DC Office; and Hybrid-Remote. This is not a fully remote position. Work location will be assigned and/or changed based on business needs and at Management's sole discretion.
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