Job Description

We are looking for a dedicated and customer-focused Bilingual Customer Service Representative to join our auto glass team. The ideal candidate will be responsible for answering phone inquiries, processing transactions/payments, and ensuring a seamless experience for our clients.

Key Responsibilities:

• Answer incoming calls and assist customers with inquiries about auto glass services.
• Process payments on-site and ensure proper documentation.
• Communicate effectively with customers in both English and Spanish.
• Manage and respond to customer inquiries via text line in a professional manner.
• Maintain a professional and friendly demeanor while handling customer concerns.
• Work 100% on-site to ensure hands-on support for customers and team members.

Qualifications:

• Bilingual English & Spanish required.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to handle transactions and payments accurately.
• Comfortable working in a fast-paced environment.
• Basic computer skills for order taking and payment processing.

Compensation: $17/hr

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor. PGW Auto Glass

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