Call Center Customer Service Agent Job at Inkspirenize, Chicago, IL

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  • Inkspirenize
  • Chicago, IL

Job Description

Call Center Customer Service Agent

Location: Chicago, IL
Job Type: Full-time
Job Summary:

We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers and play a crucial part in delivering an exceptional service experience. You will handle incoming calls, assist with inquiries, and resolve customer issues while maintaining a positive attitude and composure under pressure.
Key Responsibilities:
  • Answer incoming calls from customers and provide accurate information regarding products and services.
  • Resolve customer inquiries and complaints in a timely and efficient manner.
  • Document all customer interactions in the database for tracking and future reference.
  • Maintain a high level of product knowledge to effectively assist customers with their inquiries.
  • Follow up with customers to ensure their issues have been resolved satisfactorily.
  • Collaborate with team members and other departments to enhance the customer experience.
Qualifications & Skills:
  • High school diploma or equivalent; further education in customer service or related fields is a plus.
  • Proven experience in a customer service or call center role preferred.
  • Excellent verbal and written communication skills with a strong command of the English language.
  • Ability to remain calm and professional while handling difficult customer conversations.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Familiarity with CRM systems and practices is an advantage.
Inkspirenize

Job Tags

Full time,

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